How To Get Started
Typically, new clients contact us because they need help with a project, or they have recently lost (or fired) their IT support company.
We like to start by answering any questions by phone or email and, if there is a potential fit, we schedule a face-to-face meeting. We try to make the meeting quick. We don’t waste your time with a long-winded sales presentation; in fact we don’t employ a single salesperson so you’ll be meeting with someone who actually knows what they are talking about!
If there is still a potential for working together after the meeting, we like to do a no-cost IT assessment. We realize switching your IT provider is not like switching your toothpaste — we have to earn your trust so you can be confident that your critical IT systems are in good hands with us. That’s why we think the no-cost IT assessment is such a great first step. It is quick, discreet (your current employee/provider doesn’t have to know we were there), and you get a valuable second opinion on your network and we get a chance to demonstrate our expertise and professionalism. During the assessment we cover the following areas:
- Documentation – How much of your IT do you have written down and accessible when needed. Such as server username and password.
- Backup and Disaster Recovery – What is backed up, how often, and where
- Hardware – Warranty status for servers, disk redundancy, age/condition of equipment
- Email – Spam filtering and security, redundancy, remote access
- Server Configuration – Comparison with our “Best Practices” for configuring and maintaining servers
- Performance – Review of potential performance bottlenecks
- Security – Firewalls, Anti-Virus/Spyware protection, Patches, Server and File access permisions.
In cases where the current IT support person or company is being fired or replaced, we take extra care to plan a smooth transition. We have made dozens of transitions under less than amicable circumstances over the years so we know the necessary precautions that must be taken.
During the first few months we invest a lot of time and effort up front to implement our “Best Practices” to improve your IT infrastructure. We introduce ourselves to your employees and learn the particulars of your business. The ultimate goal is to earn your trust and become a fully integrated part of your organization.
What do you have to lose? You can reach us at (616) 988-1600 or contact us below.