Small Business IT Service, Simplified.
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Small Business IT Support
Now at a price every small business can afford.
For clients that do not have an internal IT department, we handle small business IT support including server administration, desktop support, IT strategy, budgeting, and more. Simply put: we run your IT department. For clients with an internal IT staff we augment the capabilities of their internal IT department with 24×7 server monitoring and assistance with important IT projects. We are headquartered in Grand Rapids Michigan and service all of West Michigan including: Grand Rapids, Holland, Muskegon and Grand Haven.
With our Lite or Managed plans you will receive:
- Responsive, friendly, local consultants
- A small, dedicated team supporting your business
- On-site support when needed
- Emergency after hours, weekend and holiday support when needed
- Ability to provide “remote control” support no matter where you are
- Disaster recovery planning and oversite of data backups
- Detailed monthly reporting
- Advanced software agent-based monitoring system
- Proactive response to hardware/software issues – prevents unnecessary downtime
- Patch management
| For Desktops and Notebooks | Best Value | ||
|---|---|---|---|
| Plans | On Demand | Lite | Managed |
| Remote IT Support | Hourly | Hourly | Unlimited |
| Onsite IT Support | Hourly | Hourly | Unlimited |
| Anti-Virus Security (License Included) | Additional Fee | Additional Fee | Included |
| Spyware Security (License Included) | Additional Fee | Included | Included |
| Disk Cleanup & Free Space Monitoring | - | Included | Included |
| Hard Drive Predictive Failure Alerts | - | Included | Included |
| Performance Monitoring & Alerts | - | Included | Included |
| Microsoft Security Patch Management | Hourly | Included | Included |
| Price Per Desktop | $125/hr. | $9/mo. | $29/mo. * |
* Minimum of 5 desktops required per business
| For Servers | Best Value | ||
|---|---|---|---|
| Plans | On Demand | Lite | Managed |
| Remote IT Support | Hourly | Hourly | Unlimited |
| Onsite IT Support | Hourly | Hourly | Unlimited |
| Anti-Virus Security (License Included) | Additional Fee | Included | Included |
| Backup Monitoring & Verification | Hourly | Monitoring Only | Included |
| Free Disk Space Monitoring | - | Included | Included |
| RAID & Hard Drive Health Monitoring | - | Included | Included |
| Performance Monitoring & Alerts | - | Included | Included |
| UPS Battery Backup Monitoring | - | Included | Included |
| Microsoft Security Patch Management | Hourly | Hourly | Included |
| Price Per Server | $125/hr. | $99/mo. | $299/mo. |
No hidden fees or secret prices
We believe everyone is entitled to the best price we can offer. Our prices are public and published right on our site.
No Long-term contracts
No one likes being locked into something they don’t want anymore. Our customers can cancel at any time, no questions asked. No termination fees either.
What qualifies as support?
Our managed service covers all support issues affecting the hardware/software of the device covered. New installations (e.g. new laptop) or a major configuration changes (Upgrading from Windows Server 2003 to Windows Server 2008) would not be covered. A separate quote would be provided.